Our professionals all have senior level, global industry experience and fully understand automotive and distribution operations cultures and critical issues. Please contact us today for more information.
We would like to introduce you to some members of the QMA/AMI Leadership Team.
David S. Nathanson
POSITION Founder and Managing Director
RANGE OF EXPERIENCE Mr. Nathanson is Managing Director of Automotive Retail & Distribution Business Advisory Services formerly the PricewaterhouseCoopers – Automotive Retail Practice based in Detroit, Michigan. With over thirty years of business and industry experience as a consultant, dealer principal and program executive directing engagements in the Americas, Europe, Middle-East, and Asia-Pacific, Nathanson has led design and facilitation of global automotive knowledge and education initiatives for client teams addressing best practices, supply chain and customer management dynamics. He serves as a senior advisor and automotive industry subject matter expert for several automotive manufacturers and distributors.
Mr. Nathanson has a wide scope of automotive industry experience throughout the entire value chain including manufacturing, distribution and the after-market. His functional experience includes strategic development, operations improvement, systems integration, change management, training design and facilitation, marketing, customer relationship management (CRM), supply-chain diagnostics, and forensic assignments related to valuation and transaction due diligence. He has lead multi-national engagement teams defining and mapping best practices for the 21st century automotive enterprise and has served as an industry expert, providing litigation support and testimony. Mr. Nathanson assisted General Motors in the development and launch of the Saturn program including the development and facilitation of retail environment training for Saturn field personnel and served in a lead role for the development of Honda's first dealer satellite service center (HDSC) in North America. One of his most challenging engagements was leading a multi-national team that developed strategy, including design and implementation of the operating infrastructure for Samsung Motors in Seoul, Korea.
A graduate of the University of Wisconsin-Madison, Nathanson was president of Zimbrick, Inc; a Madison, WI based automotive conglomerate prior to joining Coopers & Lybrand in 1995 as Director of Retail Automotive Operations, a position he maintained after the merger with Price Waterhouse in 1998.
POSITION Managing Consultant
RANGE OF EXPERIENCE Wayne Townsend is an executive manager with a solid record of achievement in situations requiring integration of diverse elements impacting various systems. He has a keen understanding of the critical relationship between business performance and the cultural support environment as well as the ability to analyze issues, design innovative solutions, and implement practical plans. His career with General Motors spanned many years and although he initially worked in the manufacturing and engineering departments, most of his experience has been in sales, service and marketing. He held a number of increasingly responsible positions in both field and corporate functions.
Wayne’s expertise lies in the understanding of customers’ expectations and the development of retail business processes and measurements to meet or exceed those expectations. This was critical at the Saturn Corporation where Wayne led the team that established customer requirements, translated these into business processes, developed the skills training and change management curriculum to enable implementation as well as the corresponding measurement system to ensure success. This early work turned out to have a major impact not only on Saturn but, in fact, set the industry bar for customer treatment which stands today.
Subsequent to this work at Saturn, he was chosen to implement a similar strategy in other parts of the company’s global operations and relocated to Zürich, Switzerland for a 4.5-year assignment. During this time he played a key role in improving the company’s retail operations worldwide. He has worked throughout Europe as well as Australia, Brazil, China, Indonesia, Philippines, Singapore, South Africa and Thailand. His last GM assignment was the design and implementation of lean, common global business processes for the distribution network ensuring “best practice” adoption for both mature and emerging markets.
Mr. Townsend was a founding member of a best practice sharing consortium of companies which included the Los Almos National Lab, CIBC, Honeywell, AT&T, Xerox, Dupont, Peat Marwick, Prudential, Volvo, SAS and others. He has considerable experience facilitating group discussions including: strategic planning, team problem solving, and action planning at both wholesale and retail levels. Educated at Ryerson Polytechnical Institute, Toronto, he has completed a number of management development programs at Columbia, MIT, Center for Creative Leadership and other institutions.
POSITION Director of Application Design
RANGE OF EXPERIENCE Mr. Ramsay is internationally recognized as someone who combines organizational process and human resource development with information technology to leverage organizational effectiveness.He was featured in Fortune as “an expert on the organizational impact of new information systems” who impresses clients with his “preparedness and clarity.” The Center for Digital Education gave him their “In the Spotlight” Award, calling him one of the “most innovative, hard-working, trend-setting IT leaders in the nation.”He has worked on three continents in eleven countries in his quest to help organizations.
Mr. Ramsay has developed a myriad of experientially-based training programs, designed diverse software applications and acted as a consultant to a host of internationally recognized clients in such areas as business process improvement, customer relationship management, Business Information Technology Deployment, and enterprise resource planning (ERP).He has conducted numerous automotive dealership reviews in both North America and Europe using a process that includes development of action plans and follow-up and tracks status and results in a software tool he developed.His skill in working with cross-functional work teams to align and implement action plans that support organizational strategies is frequently requested. His Factory on a Desk-Top™ experiential learning laboratory has gained international attention as a process redesign and improvement tool.
The results of Mr. Ramsay's work have been published in Industrial Engineering, PC Magazine, ASTD’s Training and Development Journal, Mechanical Engineering, APICS: The Performance Advantage, Computer Graphics World, Information Center, and others.He continues to be a regular contributor to these and other periodicals.Mr. Ramsay has spoken or presented papers before international conferences of the American Production and Inventory Control Society (APICS), the American Society for Training and Development (ASTD), The Institute for Management Research (TIMS), the National Association for Industrial Technology (NAIT), Educause and has been the featured teleconference speaker for National Technological University.